Support

SUPPORT

support tickets

Should there be any queries or faults with your connection, please log a call by calling us on: 021 2000 0131 and 021 0070 188 or via email: support@interworks.co.za

Please keep your ticket reference number handy when doing a follow up.

dns settings

dns:

Cape Town: 169.239.208.1, 169.239.211.1
Johannesburg: 169.239.211.1, 169.239.208.1

main relay:

Server address: smtp.interworks.co.za
Limitations:

  • Mail size, 10Mbps
  • Available on-net only
  • Limited to 100 Mails per hour

service levels

99% uptime

All business products automatically enjoy the 99% uptime Service level agreement.
Our support hours are from 7h30-18h00, Monday to Friday and 8h00 to 12h00 on Saturday.
All customers can call the office number/s 021 200 0131 OR 021 007 0188 for assistance.
Extended SLA’s are available on request, please speak to our sales department.

speedtest

Use local servers

We recommend https://speedtest.mybroadband.co.za/ for accurate results, because this is the closest physical location to our core equipment. International servers are also limited by the amount of bandwidth they are able to receive and send. It is unlikely that you would achieve the same results on an international speedtest as you would from local servers. Please use http://speedtest.googlefiber.net/ for international speed tests. The medium over which the test are done plays a critical role in results. For the best speedtest results, use a cable connection as WiFi connections are shared between devices which will skew test results.